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Shipping, Returns, Exchanges
DAMAGED IN SHIPPING:
- Keep all packing materials in the same condition as you received them. Claims cannot be made if packing materials are missing.
- Report the damage immediately to UPS. UPS will then set up an appointment to come to your location to examine the package damaged in shipping. Please also contact customer support at Modern Senior Products so that we are aware of the problem. Contact us by email: customersupport@modernseniorproducts.com or by phone (888) 407-6164.
- Do NOT ship the package back to Modern Senior Products LLC; wait for the carrier to inspect and pick up the package.
SHIPPING ERRORS:
- Shipping errors must be reported as soon as possible, and within five business days of receipt of order.
DEFECTIVE ITEMS:
- If you receive an item that is defective in some way, please immediately email or call Modern Senior Products LLC (888) 407-6164 for instructions on returning it for replacement.
- Consumer must notify Modern Senior Products LLC within 2 business days by phone (888) 407-6164 or email: customersupport@modernseniorproducts.com
RETURNS AND EXCHANGES:
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Contact Customer Support (888) 407-6164 for returns and exchanges within 30 days from date of purchase to receive a Return Merchandise Authorization Number (RMA) if you are unsatisfied with your item for any reason. (Canadian customers have 30 days from the date the shipment arrived - due to longer shipping times to Canada).
- Exception: Stethoscopes have special requirements and trial period - for an RMA you must contact us for an RMA within 15 days of receiving the stethoscope)
- All Returns Must Include a Return Merchant Authorization Number (RMA)
- Refunds and credits are issued for the purchase price of the merchandise. We do not refund shipping or handling charges.
- Repack the merchandise carefully and in original condition. Include any instruction manuals, warranty cards, etc. Wrap the box in plain brown paper so the original box is unaltered. Contact Modern Senior Products LLC for the appropriate return address. The product being returned depends on the warehouse it is to be returned to. Send the merchandise, packing slip and RMA # on both the Packing Slip and the shipping container in large print - prepaid through UPS, FedX, or Priority Mail so you have a tracking number. Returns will NOT be accepted after (15) days from the date the (RMA) Return Merchandise Authorization Number has been issued. (revised 04/11/2011)
- RETURN SHIPPING CHARGES ARE NOT REFUNDABLE: Return shipping charges are the responsibility of the customer UNLESS the item was shipped in error or found to be defective. If a replacement is being requested due to a defective item, the replacement will be shipped free of charge to customer. If the item was shipped in error or was defective we will include a SHIPPING LABEL with the replacement product for you to use to send the defective or erroneous item(s) back to us. Return Shipping will be free for defective or erroneous items.
- If the merchandise was delivered to you damaged by UPS you must contact UPS to have them pick up the package and also call us.
The item must be in the original carton and "like new" condition, with all parts, manuals and RMA number included to receive a refund. - An exchange or store credit will be issued if this criteria is not met. An exact exchange will be made for defective items.
- Special orders or opened videos, DVDs and computer software are not returnable. We reserve the right to charge a restocking fee for returns/exchanges.
- In the event that 30 days have passed, you are advised to follow the manufacturer's warranty instruction for repairs.
We are sorry that we can not accept the return of merchandise that have been used on the body, such as hearing aid products, creams, etc. due to Health Department regulations.
OUR GUARANTEE:
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Modern Senior Products LLC wants you to be satisfied with your purchase, however if you are not completely satisfied with the item(s) you ordered for any reason, you may return it for an exchange or refund within 30 days of purchase (revised 3/07/11)
- NO RESTOCKING FEES OR REPROCESSING FEES ON MOST PRODUCTS. **Some exceptions may apply and will be noted on the product page.
SALES TAX:
- ARIZONA STATE shipments are subject to State of Arizona Sales Tax. There is NO TAX ON SHIPPING COSTS. If you are an organization within the state of Arizona that claims tax exemption, then you must provide a copy of your exempt organization certification or resale certificate. You may fax to: (480) 664-9645 or send by email to customersupport@modernseniorproducts.com
COUNTRIES WE SHIP TO & TAXES OR DUTIES:
- We ship by UPS & USPS to all the states in the continental United States, including Alaska and Hawaii. We currently use Canada Post through MOM shipping for Canada.
- Internationally we currently ONLY ship to Canada our hearing impaired products. There is no duty or VAT on hearing impaired products to Canada at this time. (updated 1/09/12)
SPECIAL SHIPPING DEALS/PRICES
- Special shipping deals and prices that are listed on the welcome page are for the contiguous states in the U.S.A. only. They do NOT apply to Hawaii, Alaska, other U.S. territory or Canada.
PAYMENT AND METHODS:
- Our website accepts payment through MasterCard, VISA, Discover Card and American Express. Payment must be in US dollars.
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Modern Senior Products
