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  • Need a right away and customer support is closed? Try Quick FAQS at the bottom of each page. You will find answers to many of your questions here for your convenience.
Customer Support at: customersupport@modernseniorproducts.com

  • CONTACT US FORM at the bottom of the page if you can't find answers to your questions below. We will respond quickly.

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Hassle Free Return Policy: 30 Day Money Back Guarantee
On Most Products* You Aren't Satisfied With For Any Reason!
*Some exceptions may apply due to hygienic reasons & are noted on the product page in the prominently displayed Return Policy For This Product Tab of each product page.

*Some products incur a re-stocking fee and are noted on the Return Policy For This Product Tab on the product page. Customer is responsible for return shipping in a trackable fashion when product is returned and not defective or was not shipped in error. Shipping charges are non-refundable.

Many of our products carry a seasonal Extended Holiday Money Back Guarantee* - any seasonal extended Holiday Money Back Guarantee will be listed on the product page if available for that product.






SECURITY - HIGH LEVEL PROTECTION
Is my personal and financial information safe ?
Security and SSL encryption
WHAT ARE THE WAYS I CAN ORDER?
Do you accept orders through VOIP?
Is it faster to order by phone?
Order day or night 365 days a year
ORDER STATUS
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
Do you accept back-orders?
HOW CAN I CONTACT YOU?
Mailing Address & Phone Number
ACCOUNT INFORMATION
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
What is your return policy?
When will my order ship?
HOW DO I CALCULATE WHEN A PACKAGE WILL BE DELIVERED?
How do FedEx and UPS figure how many days to deliver?
WHAT ARE YOUR SHIPPING RATES?
Shipping Rates
SHIPPING AND RETURNS
What can delay my order?
When will my order ship and what are my shipping charges?
How long will it take for me to get a refund?
Shipping, Returns, Exchanges
INTERNATIONAL SHIPPING
Can I get a pre-paid label to return a defective product internationally?
Do you charge Custom's Fees on orders to Canada?
International Taxes & Duties
Do you ship to my country?
GUARANTEES
What is your warranty on products?
Committed to low prices
DO YOU HAVE A PRINT CATALOG?
Is a mail-order catalog available?
PAYMENT AND BILLING INFORMATION
Do you accept cashier's checks or money orders?
Do you accept debit cards?
Do you accept Medicare, Medicaid or other 3rd party insurance for payment?
Why was my order declined?
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit card be charged?
PURCHASE ORDERS
Fed, State, County, City, Township - Using a PURCHASE ORDER
DO YOU OFFER VOLUME PRICING?
Bulk/Volume pricing for nursing homes, medical facilities & caregivers
GENERAL QUESTIONS
Do you offer product samples?
How do I find my product?
How do I navigate the site?
How do I use a Coupon Code
HOW DO I GET AN RMA# (RETURN MERCHANDISE AUTHORIZATION)?
Contact us to return your order
Email or Phone - include pertinent information
Unauthorized Returns - Penalties