Modern Senior Products

FREQUENTLY ASKED QUESTIONS

Q: How do I clean my tips?
A: Comply™ Foam Tips may be cleaned by gently wiping with a clean cloth, dampened with water only. Let tips dry completely before next use. Do not clean tips with alcohol based cleaning solutions. We recommend replacing Comply™ Foam Tips every 3 months, or when they become soiled, to assure peak performance.

Q: Which size tip would work best for me?
A: Our medium size tips fit most users. Unlike silicone tips, Comply™ Foam Tips are compressible, and will expand to fit comfortably in your ear canal. You can also find the tip measurementsw under the "Specifications" tab on the product page. If you are still unsure which size to order, we offer a mixed-size pack with 1-pair each of small, medium, and large sizes.

Q: What if I don't see my brand and/or model of earphones listed?
A: Each earphone model listed on our website has been tested and approved for use with specific Comply™ Foam Tips. If your earphone is not listed, it has not been tested and/or approved as compatible by our Engineering Dept. We do not recommend using Comply™ Foam Tips on earphones that have not been tested and/ore listed as approved. Please check back as we are constantly expanding the list of devices compatible with Comply™ Foam Tips at www.complyfoam.com.

Q: Can I replace the foam tips on the Whoomp!™ Earbud Enhancers?
A: Whoomp!™ is designed as a one-piece replaceable part, with the foam pieces permanently attached to the post.

Q: Which Apple® in-ear headphones do I have?
A: You can view the new Apple® in-ear headphones here: http://store.apple.com/us/product/MA850G/A?fnode=MTY1NDA0Ng&mco=MTA4NTA2NzA - uses T-140. Here is the original model: http://www.amazon.com/Apple-M9394G-C-In-Ear-Headphones/dp/B000VRU4JE/ref=sr_1_7?ie=UTF8&s=electronics&qid=1272312751&sr=8-7 - uses T-400.

Q: What is your return policy?
A: Please refer to our Return Policy page here: http://www.complyfoam.com/Page/Return-Policy/.

Q: Do you offer international shipping?
A: There are two options for international shipping: USPS First-Class Mail (delivers within 10-14 business days - no tracking number) and USPS Express Mail (delivers within 3-5 business days - has tracking number). For additional information please visit our Shipping Policy page here: http://www.complyfoam.com/Page/Shipping-Policy/.

Q: Will I receive a tracking number for my order?
A: All orders shipped within the U.S. will have a tracking number. For international shipments, only USPS Express Mail offers tracking details. For additional information please visit our Shipping Policy page here: http://www.complyfoam.com/Page/Shipping-Policy/.

Terms and Conditions

Limited Thirty-Day Warranty - Earphones

This product is warranted by Hearing Components against manufacturing defects in material and workmanship under normal use for thirty (30) days from the date of purchase from Hearing Components and authorized Hearing Components franchisees and dealers. This warranty does not apply in cases of abuse or misuse of the product, use contrary to Hearing Components’ instruction, ordinary wear and tear, an act of God or unauthorized repair. All implied WARRANTIES OF MECHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE are hereby disclaimed and Hearing Components disclaims liability for incidental, special or consequential damages resulting from the use or unavailability of this product. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation may not apply to you. In the event a purchaser believes a product is defective during the warranty period, mail the product and the invoice received with the product as proof of purchase date to Hearing Components. Hearing Components will, upon verification of the defect and unless otherwise provided by law, replace the product. This warranty gives you specific legal rights, which vary from state to state.

Limited Warranty – Comply™ Canal Tips and Comply Whoomp!™ Earbud Enhancers

Hearing Components warrants that reasonable care was used in the manufacture of this product and that the product meets specifications at the time of purchase. Hearing Components shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation may not apply to you. Customers’ sole remedy is to seek replacement of the product or a refund. This warranty gives you specific legal rights, which may vary from state to state. Direct claims to the Manufacturer:

Hearing Components – 615 Hale Ave N., Oakdale, MN 55128 US
651 739 9427 or 1-800-872-8986

Manufactured under Hearing Components’ U.S. Patent numbers 4,880,076 and 5,002,151, and international equivalents. Other patents pending. Comply™ and Whoomp!™ are trademarks of Hearing Components.

Return Policy for Products Purchased directly from Hearing Components:

1. For products purchased directly from Hearing Components, we offer a 30 day refund of the purchase price based on your original method of payment. Please note that the original shipping costs will not be refunded. All earphone products must be packed in the original packaging, including any accessories, manuals and documentation that shipped with the product. All other refunds are at the discretion of the individual retailer where the product was purchased.
2. Comply™ eartips and Whoomp!™ Earbud Enhancers cannot be returned once they have been opened.
3. A return merchandise authorization number (RMA#) is required for return for credit. Contact Customer Service at 1-800-872-8986
4. All returns must be shipped to Hearing Components prepaid.
5. You can expect a refund usually within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns.
6. Returned merchandise may be subject to a 20% restocking fee

Limited Thirty-Day Warranty - Earphones

This product is warranted by Hearing Components against manufacturing defects in material and workmanship under normal use for thirty (30) days from the date of purchase from Hearing Components and authorized Hearing Components franchisees and dealers. This warranty does not apply in cases of abuse or misuse of the product, use contrary to Hearing Components’ instruction, ordinary wear and tear, an act of God or unauthorized repair. All implied WARRANTIES OF MECHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE are hereby disclaimed and Hearing Components disclaims liability for incidental, special or consequential damages resulting from the use or unavailability of this product. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation may not apply to you. In the event a purchaser believes a product is defective during the warranty period, mail the product and the invoice received with the product as proof of purchase date to Hearing Components. Hearing Components will, upon verification of the defect and unless otherwise provided by law, replace the product. This warranty gives you specific legal rights, which vary from state to state.

Limited Warranty – Comply™ Foam Tips and Whoomp!™ Earbud Enhancers

Hearing Components warrants that reasonable care was used in the manufacture of this product and that the product meets specifications at the time of purchase. Hearing Components shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation may not apply to you. Customers’ sole remedy is to seek replacement of the product or a refund. This warranty gives you specific legal rights, which may vary from state to state. Direct claims to the Manufacturer:

Hearing Components, Inc. 
615 Hale Avenue N.
Oakdale, MN 55128 USA
(800) 872-8986 / (651) 739-9427

Comply™ Foam Tips are manufactured under Hearing Components’  international equivalents for U.S. Patent numbers 4,880,076 and 5,002,151.
Whoomp!™ Earbud Enhancers are manufactured under U.S. Patent number 7,349,550 and international equivalents. Other patents pending. Comply™ and Whoomp!™ are trademarks of Hearing Components.

Return Policy for Products Purchased directly from Hearing Components:

1. For products purchased directly from Hearing Components, we offer a 30 day refund of the purchase price based on your original method of payment. Please note that the original shipping costs will not be refunded. All earphone products must be packed in the original packaging, including any accessories, manuals and documentation that shipped with the product. All other refunds are at the discretion of the individual retailer where the product was purchased.
2. Comply™ Foam Tips and Whoomp!™ Earbud Enhancers cannot be returned once they have been opened.
3. A return merchandise authorization number (RMA#) is required for return for credit. Contact Customer Service at 1-800-872-8986
4. All returns must be shipped to Hearing Components prepaid.
5. You can expect a refund usually within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns.
6. Returned merchandise may be subject to a 20% restocking fee

Shipping Policies

You can trust that your order will be quickly processed and safely delivered. Most orders ship within 1 business day. We ship anywhere in the world and you can choose your shipment method as follows:

United States Shipping

USPS Domestic Mail – Delivery within 5-7 days after shipping. You must choose USPS if you would like your order shipped to a P.O. Box or an APO address. No tracking information available.

UPS Ground -  Ground delivery ranging from 3-5  business days after shipping. Tracking information available.

UPS 2- Day Air -   Delivery 2 business days after shipping. Tracking information available.

UPS Next Day Air – Delivery next business day after shipping. Tracking information available.

International Shipping*

Express Mail International – Delivery within 3-5 days after shipping. Delivery confirmation available.

First-Class Mail International™ - Delivery within 10 -14 days after shipping. No tracking information is available.

*The delivery times are estimated and will vary based on the destination country and its customs clearance policies. Tracking and delivery information availability will also vary depending on the destination country’s postal system.

Please contact us if you have questions or concerns regarding any shipment and we will work with you and the shipping company to reach a satisfactory resolution.